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 Posted 5/6/2006 11:21:15 PM |
| | | ExtrasForMovies.com receives hundreds of emails everyday. Emails from casting and production coordinators
Emails from members
Email from users of our site.
What EFM does not get is a large amount of communication using Email Etiquette We are outlining below how emails should be sent because out of the hundreds of emails we get most people just do not understand how to send an email. The staff is of the opinion that the person emailing us thinks that the only email we get is from them and we should know who they are, what they want and respond back to them quickly with the answer they want. This is also happening when people send emails to casting directors. Some think that they just do not have to express themselves properly. News Flash, email mirrors the person writing it. - In all your emails, please put the reason for email in the subject line. You know.... the subject of the email. This is what the subject line is for; to give the person receiving the email the gist of what the email is about. Many people leave this blank, please fill it in so we kinda know how we can help you or forward to the proper department.
- Include your name in the EMAIL BODY. Many people do not include their name. They figure we can look at the email address and decipher a name out of it or because they are a member, we have their email address memorized. Or they want to be known by their email address such as toocute@aol.com or thatsmybaby@msn.com. We need your name, first and last please in your email.
- Make a signature to your emails, a signature looks professional and at a glance we know who we are talking to.
- Do not just send your photos or resumes to us without including why you are sending it. We get lots of people sending in photos with no message who are not our members, which we delete and then we have to contend with members doing the same thing. How are we to know what this photo is for? Please take the time to include a message as to why you are sending the pictures so we can do what we are supposed to do with it, instead of having to write back who are you and what is this photo for?
- If you are a member, please when emailing us, include your state or web page link, your first and last name and again, a message as to how we can assist you. We get lots of emails from members and it appears that they think they are the only person we service or get email from and therefore know who they are. We have hundreds of members, users and people emailing us everyday and each and everytime you email us, let us know who you are.
- If you email us, we respond within minutes, but people who email us do not respond back to us until days or weeks later. Please if you are emailing us and require a response, have the consideration to check your email and get back to us as quickly as we get back to you. Some of you are taking weeks to get back to us with the expectation that we remember your email from weeks ago.
- Please email us back on reply so that all email communication is in the email from previous responses. There are cases where we will have to reply with an answer to a question or issue and then the person emails us back days later with the answer yes. "Yes"!!! that is all they send back and we are scratching our heads as to what was the question in the beginning. The the person did not bother to include previous communication. We are not mind readers and each and every email should be clear enough so by glance we know exactly what the issue is.
- Be clear and concise in all your email communication. Most people send us cryptic one or two lines of text and do not bother to be specific on what they need. So again we are scratching our heads trying to decipher what this person is talking about. Take the time to explain exactly what your issue is so we can understand and not have to go round and round with emails and 20 questions to figure out what you need.
- We realize everyone is busy and so are we. It shows in your emails when you do not take the time to be specific or take the time to respond back quickly. We do not adhere to this way of communicating with you, we respond quickly, try to be specific so you understand what we need. So either you are not taking the time or just do not know that emails only convey the text you write.
- It inconsiderate when you do not bother to compose a properly sent email. It will get you deleted, it will delay our email issues, waste our time and make us crazy!!
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